These terms and conditions of trading are applicable for Tembo Clean, and any other trading name we choose to trade under. By booking our services, you are agreeing to the following terms of conditions:

In these Conditions and the following expressions have the following meanings: "Booking Form" any booking form, receipt or verbal agreement issued by Us to You in respect of the Services; "Conditions" Our standard terms and conditions of supply in this document together with any other terms agreed in writing ; "Contract" the contract between You and Us for the supply of the Services; "Price" the price payable by You for the Services and specified on the Booking Form; "Services" all services performed by Us and referred to in the Booking Form; "Premises" is the area you wish to be cleaned, as specified in the Booking Form; "We", "Us" or "Our" Tembo Clean; and "You" or "Your" the customer specified in the Booking Form;

2.1 Your verbal agreement and/or signature on the Booking Form will constitute Your offer to enter into the Contract. If booking online, You are entering into the Contract by clicking ‘Book Now’. 
2.2 These Conditions apply to the exclusion of any other terms or conditions whether put forward by You implied by law or otherwise (insofar as the exclusion of the same is lawful).
2.3 The Contract may only be altered by an express agreement in writing signed by one of Our Directors.
2.4 All goods and services shall remain the property of Tembo Clean until paid for in full.
2.5 All quotations are based upon the size and condition of the Premises.  
2.6 We do not accept liability for damage caused or conditions at your property/premises where you have asked us to work. Should we be unable to access the premises on arrival to undertake work, we will charge 75% of the total service cost.
2.7 Due to insurance liabilities, we are unable to move obstacles such as but not exclusive to: personal belongings/items, ornaments, etc. If these or any other item we deem to restrict access to your premises, we will be unable to clean it. No discount or refund will apply.
2.9 No service will be provided on statutory UK Bank Holidays, including Christmas Day, Boxing Day and New Years Day.

3.1 You may cancel the Contract at any time but You are liable for the Price unless such cancellation arises from Our breach of these Conditions. If you wish to postpone or cancel our services you must provide at least 48-hours notice before the scheduled booking. Failure to do so will result in a 50% charge.
3.2 We do not accept weather conditions (e.g. light, passing rain) as an acceptable reason for cancellation of services; however, we will not work in electrical storms, high winds and other weather conditions that we deem to be unsafe to work in.  We will not work in temperatures of less than 6°C.

3.3 We will not be held responsible for any delay or failure to comply with the obligations under these Conditions if the delay or failure arises from any cause which is beyond Our reasonable control.

4.1 Full payment of the minimum Price must be made prior to performance of the Services.  Any additional charges due must be paid on receipt of the final invoice.  On booking, the price you are paying is the minimum charge for the service. Upon sight of the premises by our staff, an additional fee may be chargeable, as service charges vary dependent on size, condition and location.
4.2 Prices for our services are set-out on our website.  Prices shown are the minimum charge rate for the service(s).  
4.3 For late payments, we will charge interest at 2.5% or £35 per month (whichever is greater) while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis.
4.4 We reserve the right to charge you £10 for letters, £20 for legal notices, £35 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.
4.5 Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and been cleared. We cannot accept any liability for cheques, postal orders or cash that have been lost in the post. We strongly advise against sending cash in the post. BACS or on-line payment is advised.

You consent to the storage and processing by Us of Your personal information provided in connection with the Contract for the purposes of Us pursuing Our legitimate interests including statistical analysis, credit control and the protection of Our assets.  Your details will be held securely in compliance with Data Protection and will not be sold to third parties.


6.1 Headings in these Conditions are for convenience only and do not affect the interpretation of the Contract.
6.2 If any of the provisions of these Conditions are invalid or unenforceable such invalidity or unseen forcibility will not affect the remaining provisions.
6.3 Your rights and remedies in respect of the Contract will not be diminished, waived or extinguished by the grant of any indulgence, forbearance or extension of time by Us to You nor by any failure of or delay by Us in ascertaining or exercising any such rights or remedies.
6.4 The Contract will be governed in accordance with the laws of England and Wales.
6.5 The parties shall attempt to resolve in good faith any dispute arising between them out of the operation of this Contract. If the dispute cannot be resolved informally either party may refer the matter to mediation, and the parties will attempt in good faith to resolve the dispute through mediation.
9.6 Nothing in the Contract will confer on any third party any benefit or the right to enforce any provision of the Contract unless specifically stated otherwise herein.